Read the passage given below and answer the question.

Saksham, a newly appointed servicemen at M/s. Ghaziabad Petrol Station, G.T. Road, usually encounters problems while performing his job, 'like swiping the card when customer's pay; generally forgetting to bring down the meter to zero before filling the petrol tanks of various vehicles; considerable amount of petrol spills while filling the petrol tank and so on. Overall, he doesn't respond in the manner as expected. Hence, customers get irritated and often complain about him. Saksham feels sad that despite his best efforts, he is not being able to perform his job properly. Saksham was appointed on the request of one of the close relatives of Petrol Pump Manager. Hence, the Petrol Pump Manager tries to improve Saksham's performance through maintaining good personal relations with him and thus to achieve goals of the organisation. Otherwise Petrol Pump Manager likes to give orders and expects his subordinates to obey them without any contradiction. He believes reward and punishment both can be given depending upon the result.

Name the element of one of the functions of management being discussed in the above case.

Leadership

The correct answer is option 1- Leadership.

The element of one of the functions of management being discussed in the above case is Leadership.

The Petrol Pump Manager is trying to improve Saksham's performance by maintaining good personal relations with him. This reflects the leadership function of management, where the manager guides, influences, and supports the employee (Saksham) to achieve better performance.

Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals. Leadership tries to bring change in the behaviour of others.