Read the following passage and answer the question.

In a colony, several people purchased mosquito killing rackets from a company. The majority of rackets turned useless within a period of three months. Rishant, who was one of the residents of the colony, decided to take the matter to the consumer court but the residents were not united and he felt himself alone on the issue. The price of the racket was ₹500. Meanwhile one of the friends of Rishant who was a journalist, reported about the incident in a daily newspaper. When the company learnt about the situation, it decided to take a milestone step. The company decided to take back and repair all the faulty rackets from the residents of the society. The whole story took a twist when a technician from the company told the management that in the instruction book provided with the racket, it was written to clean the racket with special care after every one month. When enquired, it was found that the residents with faulty rackets including Rishant didn't clean their rackets after one month.

At which level of consumer court, could Rishant apply for the claim of his loss?

District Commission

The correct answer is option 1- District Commission.

Since the racket purchased by Rishant would have been less than ₹1 crore (as the price of racket is ₹500) he could have approached the District Commission.

District commission has a jurisdiction to entertain complaints where value of goods or services paid as consideration does not exceed one crore rupees. Either on the first hearing or at any later stage, it appears to district commission that there exists elements of settlement which may be acceptable to the parties, it may direct them to give their consent for settlement of dispute through mediation within five days. In case the parties agree for settlement by mediation and give written consent, the district commission refers the matter for mediation and the provisions relating to mediation shall apply. However, in the event of failure of settlement by mediation proceeds with the complaint. If the complaint alleges defect in goods which cannot be determined without proper analysis or test of goods, the commission obtains the sample of goods, seal it and refer to the appropriate authority for analysis. evidence brought to its notice by the complainant and can ask for any required information document or records from the service provider for settlement. If any of the parties are not satisfied by the order of District Commission can appeal against such order to the State Commission on the grounds of facts or law within a period of forty five days from the date of order.