A neighbourhood bakery checks every cake it makes for quality. A biscuit factory that makes lakhs of packets a day checks only a few packets picked from each batch.
Which technique for measurement of performance is the biscuit factory using?
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Sample checking
Option (1) Personal observation — Incorrect. The manager watches the work directly. Picking a few units from each batch is a different method.
Option (2) Performance reports — Incorrect. A report on performance is prepared, for example by a superior for an employee. No pieces are picked for checking.
Option (3) Continuous monitoring during the performance — Incorrect. Here the work is watched all the time while it goes on, like gas levels in a plant. The factory checks only a few packets.
Option (4) Sample checking — Correct. A large firm cannot check every piece. So certain pieces are checked at random for quality, and this is sample checking. A small bakery can check each piece.
NCERT (2026-27 Edition): “Step 2: Measurement of Actual Performance: Once performance standards are set, the next step is measurement of actual performance. Performance should be measured in an objective and reliable manner. There are several techniques for measurement of performance. These include personal observation, sample checking, performance reports, etc. As far as possible, performance should be measured in the same units in which standards are set as this would make their comparison easier. …” “Step 2: Measurement of Actual Performance … In small organisations, each piece produced may be checked to ensure that it conforms to quality specifications laid down for the product. However, this might not be possible in a large organisation. Thus, in large organisations, certain pieces are checked at random for quality. This is known as sample checking.” |