Which of the following describes the merit of advertising called ‘enhancing customer satisfaction and confidence’?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Prospective buyers feel more comfortable and assured about the product quality.
Option (1) With special effects, even simple products and messages can look very attractive. — Incorrect. This is the merit of expressiveness. Art, computer designs and special effects make advertising a forceful medium.
Option (2) Prospective buyers feel more comfortable and assured about the product quality. — Correct. Advertising creates confidence among prospective buyers. Seeing the product advertised, they feel more comfortable and assured about its quality, and so feel more satisfied.
Option (3) A large number of people can be reached over a vast geographical area. — Incorrect. This is the merit of mass reach. A message in a national daily, for example, reaches lakhs of readers.
Option (4) The overall cost is spread over many people, so the per-unit cost of reach is low. — Incorrect. This is the merit of economy. As the total cost is spread over a very large number of people, the cost of reaching each person is low.
NCERT (2026-27 Edition): “Merits of advertising Advertising, as a medium of communication, has the following merits: |