Before announcing a new shift plan, a factory manager discusses the plan with a group of workers so that the workers accept it readily and cooperate willingly. Which measure to improve communication effectiveness is the manager following?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → Consult others before communicating
Option (1) Consult others before communicating — Correct. Before sending a message, the manager involves others in developing a plan for it. This participation helps to gain ready acceptance and willing cooperation, which is what the manager wants from the workers here.
Option (2) Communicate for present as well as future — Incorrect. This means the message should meet present commitments and also aim at the future goals of the enterprise. Discussing a plan before announcing it is not about linking present and future goals.
Option (3) Ensure proper feedback — Incorrect. Feedback comes after the message is sent. The manager asks questions on it and invites the receiver to respond.
Option (4) Convey things of help and value to listeners — Incorrect. This means linking the message to the interests and needs of the listeners, so that it gets a response. Here the manager involves the workers in planning the message; he is not shaping its content to their interests.
NCERT (2026-27 Edition): “Improving Communication Effectiveness The barriers to effective communication exists in all organisations to a greater or lesser degree. Organisations keen on developing effective communication should adopt suitable measures to overcome the barriers and improve communication effectiveness. Some such measures are indicated below:” “(iii) Consult others before communicating: Before actually communicating the message, it is better to involve others in developing a plan for communication. Participation and involvement of subordinates may help to gain ready acceptance and willing cooperation of subordinates.” |