Identify the Commission that has the jurisdiction to entertain complaints where the value of goods or services paid as consideration is three crores :
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → National Commission
Option (1) District Commission — Incorrect. A consumer complaint goes to the Commission that has pecuniary jurisdiction over it. Pecuniary jurisdiction is the money limit of a Commission. It depends on the value of the goods or services paid as consideration. The District Commission hears complaints only up to Rs. 50 lakh, and three crores is far above this.
Option (2) Statutory Commission — Incorrect. The redressal machinery has no Commission of this name. It has only three: the District, State and National Commissions.
Option (3) National Commission — Correct. The State Commission hears complaints above Rs. 50 lakh and up to Rs. 2 crore. The National Commission hears complaints where the value exceeds Rs. 2 crore. Three crores is above Rs. 2 crore, so the complaint goes to the National Commission.
Option (4) Consumer Unity and Trust Society — Incorrect. CUTS, Jaipur, is a consumer organisation. It helps consumers, but it is not part of the redressal machinery and cannot decide a complaint.
Note 1: The money limits of the Commissions differ between two editions of NCERT, as the table below shows. The 2023-24 NCERT (Consumer Protection Act, 2019) sends a complaint of three crores to the State Commission (above Rs. 1 crore, up to Rs. 10 crore), the original Option (2). The current NCERT book (2026-27) follows the Consumer Protection Rules 2021 and sends it to the National Commission (above Rs. 2 crore), Option (3). Always follow the latest limits.
Extracts from both books follow the table. Note 2: In the original question, both Option (2) and Option (3) were correct as per the NTA Answer Key. The paper printed Option (2) as State Commission and Option (3) as National Commission. For the benefit of students and to ensure a single answer, Option (2) has been changed to Statutory Commission. NCERT (2023-24 Edition): “…State Commission has a jurisdiction to entertain complaints where value of goods and services paid as consideration exceeds one crore but does not exceed ten crore rupees. If any of the parties are not satisfied by the order of State Commission can appeal against such order to the National Commission within a period of thirty days of such order. NCERT (2026-27 Edition): “2. State Commission: … State Commission has a jurisdiction to entertain complaints where value of goods and services paid as consideration that exceeds rupees fifty lakh but does not exceed two crore. If any of the parties are not satisfied by the order of State Commission can appeal against such order to the National Commission within a period of thirty days of such order. |