Identify, “Replacement of product, removal of defect, compensation paid to consumer” are associated with which right of Consumer Protection Act 2019?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Right to seek redressal
Option (1) Right to be assured — Incorrect. This is the right to be assured access to a variety of products at competitive prices. It is about choice before buying, not about relief after a complaint.
Option (2) Right to seek redressal — Correct. The right to seek redressal is the consumer’s right to get relief when a product or service falls short of his expectations, or when he is exploited. The reliefs include replacement of the product, removal of the defect and compensation for any loss or injury suffered.
Option (3) Right to be heard — Incorrect. This is the right to file a complaint and to be heard when dissatisfied. It gives the consumer a voice, but the relief itself comes under the right to seek redressal.
Option (4) Right to safety — Incorrect. This is the right to be protected against goods and services that are dangerous to life and health, such as faulty electrical appliances.
NCERT (2026-27 Edition): “5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.” |