When the Commission is satisfied about defect in goods, or deficiency…

When the Commission is satisfied about defect in goods, or deficiency in services or any unfair trade practice or claim for compensation under product liability, it can issue an order to seller/ manufacturer:

(A) To remove the defect in goods or deficiency in service.

(B) To replace the defective product with a new one, free from any defect.

(D) To refund the price paid for the product, or the charges paid for the service.

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 3

The correct answer is Option (3) → (A), (B), (C) and (D)

(A) To remove the defect in goods or deficiency in service. — Correct. The first relief is to set right what is wrong.
(B) To replace the defective product with a new one, free from any defect. — Correct. Where the defect cannot be removed, the product is replaced.
(C) To pay punitive damages in appropriate circumstances. — Correct. Punitive damages are paid as a punishment to the seller, over and above the consumer’s loss, so that the wrong is not repeated.
(D) To refund the price paid for the product, or the charges paid for the service. — Correct. The consumer gets back what he paid.

NCERT (2026-27 Edition): “Relief Available Where District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order:
(i) To remove the defect in goods or deficiency in service.
(ii) To replace the defective product with a new one, free from any defect.
(iii) To refund the price paid for the product, or the charges paid for the service.
(iv) To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.
(v) To pay punitive damages in appropriate circumstances.”