Identify the correct importance of Consumer protection from consumers…

Identify the correct importance of Consumer protection from consumers' point of view

A. Moral Justification
B. Government Intervention
C. Unorganised Consumers
D. Social Responsibility

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 3

The correct answer is Option (3) → C only

A. Moral Justification — Incorrect. This is a reason from the business point of view: it is the moral duty of a business to look after its consumers.

B. Government Intervention — Incorrect. Also a business reason: a business that exploits consumers invites action by the government.

C. Unorganised Consumers — Correct. This is a reason from the consumers’ side. Consumers need strong organisations to protect their interests, and until these grow strong, they need protection.

D. Social Responsibility — Incorrect. This too is a business reason: a business has a duty towards all its stakeholders, including consumers.

NCERT (2026-27 Edition): “From Consumers’ point of view The importance of consumer protection from the consumers’ point of view can be understood from the following points:
(i) Consumer Ignorance: In the light of widespread ignorance of consumers about their rights and reliefs available to them, it becomes necessary to educate them about the same so as to achieve consumer awareness.
(ii) Unorganised Consumers: Consumers need to be organised in the form of consumer organisations which would take care of their interests. …”

“From the point of view of Business … (iii) Social Responsibility: A business has social responsibilities towards various interest groups. …”

“(iv) Moral Justification: It is the moral duty of any business to take care of consumer’s interest and avoid any form of their exploitation. …”

“(v) Government Intervention: A business engaging in any form of exploitative trade practices would invite government intervention or action. …”