Ms Rekha availed beauty services from a reputed beauty parlor in the city. After one day, she started getting rashes on her skin. On scrutiny, it was discovered that expired products were used in her package of beauty services. Out of the under-mentioned remedies, identify which can not be ordered by District Commission:
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → To replace the defective product with a new one, free from any defect.
Option (1) To replace the defective product with a new one, free from any defect. — Not a relief that fits this case (Correct). Replacement is ordered when a defective product was sold. Rekha received a beauty service, so there is no product to take back and replace.
Option (2) To refund the charges paid for the service. — A relief the District Commission can order (Incorrect). The charges Rekha paid for the service can be returned to her.
Option (3) To remove the deficiency in service. — A relief the District Commission can order (Incorrect). Rekha’s complaint is about a deficiency in service, and removing it is the first relief in the list of reliefs a Commission can order.
Option (4) To pay a reasonable amount of compensation for any loss or injury suffered by the consumer. — A relief the District Commission can order (Incorrect). Rekha can be paid for the rashes that the parlour’s negligence caused.
Note: NTA accepted two answers for this question, Option (1) and Option (3). Option (3) appears to be incorrect because, as per NCERT, the first relief a Commission can order is “To remove the defect in goods or deficiency in service”, and Rekha’s complaint is about a deficiency in service. This relief can therefore be ordered in her case, so only one answer is supported by NCERT: Option (1).
NCERT (2026-27 Edition): “Relief Available Where District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order: |