Under which point of controlling are employee morale, job satisfaction and human behaviour given as areas where a problem might arise?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Difficulty in setting quantitative standards
Option (1) Improving employee motivation — Incorrect. This is a point of importance of controlling: employees know the appraisal standards in advance.
Option (2) Resistance from employees — Incorrect. This limitation is about employees seeing control as a restriction on their freedom.
Option (3) Difficulty in setting quantitative standards — Correct. Employee morale, job satisfaction and human behaviour cannot be put in numbers. So measuring performance in these areas and comparing it with standards becomes difficult.
Option (4) Judging accuracy of standards — Incorrect. This is a point of importance of controlling: checking whether the standards are accurate.
NCERT (2026-27 Edition):
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