A pressure cooker model of a company has a manufacturing fault. One such cooker burst in Sita’s kitchen and injured her. Many shops are still selling the same model. Sita filed a claim for compensation under product liability, and the consumer commission is satisfied about her claim.
Which order of the commission will take care of both Sita’s injury and the safety of other buyers?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → To compensate her for the injury, and to withdraw the hazardous cookers from sale
Option (1) To refund the price of her cooker, and to remove the defect in her cooker — Incorrect. A refund returns the price but does not make good her injury. Fixing her one cooker also leaves the faulty model on sale to others.
Option (2) To compensate her for the injury, and to remove the defect in her cooker — Incorrect. Compensation covers her injury. But removing the defect in her one cooker does nothing for other buyers, as shops still sell the same model.
Option (3) To compensate her for the injury, and to withdraw the hazardous cookers from sale — Correct. Under product liability, the maker or seller must pay for harm caused by a defective product. So the commission can order compensation for her injury and the withdrawal of the hazardous cookers from sale, which protects other buyers.
Option (4) To refund the price of her cooker, and to withdraw the hazardous cookers from sale — Incorrect. Withdrawal from sale protects other buyers. But a refund of the price does not cover her injury; compensation does.
NCERT (2026-27 Edition): “Terms & Definitions … 11. Product Liability: Responsibility of a product manufacturer or seller of any product or service to compensate for any harm caused to a consumer by defective product manufactured or sold or by deficiency in services.” “Relief Available Where District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order: |