Which of the following statements does not demonstrate the importance of consumer protection from the consumers' perspective?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Moral justification
Option (1) Consumer ignorance — Important from the consumers’ point of view (Incorrect). Many consumers do not know their rights or the reliefs available to them, so they need protection.
Option (2) Moral justification — Not from the consumers’ point of view (Correct). This is a reason from the business’s point of view. It is the moral duty of every business to look after the consumers’ interest and not exploit them.
Option (3) Unorganised consumers — Important from the consumers’ point of view (Incorrect). Consumers usually act alone, so they have little power against large sellers.
Option (4) Widespread exploitation of consumers — Important from the consumers’ point of view (Incorrect). Consumers face defective goods, adulteration, false advertising and other unfair practices.
NCERT (2026-27 Edition): “From Consumers’ point of view The importance of consumer protection from the consumers’ point of view can be understood from the following points: “Widespread Exploitation of Consumers: Consumers might be exploited by unscrupulous, exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black-marketing, etc. …” “From the point of view of Business A business must also lay emphasis on protecting the consumers and adequately satisfying them. …” “Moral Justification: It is the moral duty of any business to take care of consumer’s interest and avoid any form of their exploitation. …” |