"_________ is a process of influencing the behaviour of people by making them strive voluntary towards achievement of organisational goals."

Leadership

The correct answer is Option (3) → Leadership.

Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals. Leadership tries to bring change in the behaviour of others. Leadership indicates the ability of an individual to maintain good interpersonal relations with followers and motivate them to contribute for achieving organisational objectives.