"_________ is a process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals."
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Leadership
Option (1) Motivation — Incorrect. Motivation is the process of stimulating people to action to accomplish desired goals. It is not the process of influencing behaviour so that people work willingly.
Option (2) Supervision — Incorrect. Supervision means overseeing the work of subordinates. It does not mean influencing their behaviour.
Option (3) Leadership — Correct. Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals.
Option (4) Communication — Incorrect. Communication is the exchange of ideas and information between persons.
NCERT (2026-27 Edition): “Leadership … Let us understand the concept of leadership, its importance and qualities of good leaders. Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals. Leadership indicates the ability of an individual to maintain good interpersonal relations with followers and motivate them to contribute for achieving organisational objectives.” “(ii) Motivation: Motivation is the process of stimulating people to action to accomplish desired goals. Motivation depends upon satisfying needs of people.” |