"The use of Internet has brought about dramatic improvements in internal efficiencies and customer satisfaction".
Identify the Principle of Scientific Management to which the above Statement is related?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Science, not rule of thumb
A rule of thumb is a rough method based on guesswork or habit. Taylor said managers should replace it with a scientific method: study the work and find the one best way to do it. In the present context, the use of Internet has brought about dramatic improvements in internal efficiencies and customer satisfaction. Using a new, better method (the Internet) in place of old ways is an example of science replacing rule of thumb.
Option (1) Harmony, not discord — Incorrect. This principle is about good relations between managers and workers, not about better methods.
Option (2) Development of each and every person to his or her greatest efficiency and prosperity — Incorrect. This principle is about selecting and training workers well.
Option (3) Science, not rule of thumb — Correct. The Internet example belongs to this principle.
Option (4) Cooperation, not Individualism — Incorrect. This principle is about labour and management working together instead of competing.
NCERT (2026-27 Edition): “Science not Rule of Thumb: Taylor pioneered the introduction of the method of scientific inquiry into the domain of management practice. …” “In the present context, the use of Internet has brought about dramatic improvements in internal efficiencies and customer satisfaction.” |