"The use of Internet has brought about dramatic improvements in internal efficiencies and customer satisfaction".

Identify the Principle of Scientific Management to which the above Statement is related?

Science, not rule of thumb

The correct answer is option (3) : Science, not rule of thumb.

The principle of scientific management related to the statement "The use of Internet has brought about dramatic improvements in internal efficiencies and customer satisfaction" is "Science, not rule of thumb."

This principle emphasizes that management decisions and processes should be based on scientific methods and analysis rather than relying on traditional or arbitrary practices. The statement suggests that the use of the Internet has led to improvements in internal efficiencies and customer satisfaction, indicating a shift towards adopting scientific approaches to enhance organizational performance and meet customer needs.

Science not Rule of Thumb: Taylor pioneered the introduction of the method of scientific inquiry into the domain of management practice. As different managers would follow their indigenous rules of thumb, it is but a statement of the obvious that all would not be equally effective. Taylor believed that there was only one best method to maximise efficiency. This method can be developed through study and analysis. The method so developed should substitute ‘Rule of Thumb’ throughout the organisation. Scientific method involved investigation of traditional methods through work-study, unifying the best practices and developing a standard method, which would be followed throughout the organisation.