Identify the importance of Consumer Protection from consumers' point of view.
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Widespread Exploitation
Option (1) Social Responsibility — Incorrect. This is from the business point of view: a business has a duty towards consumers and other groups.
Option (2) Government Intervention — Incorrect. This is from the business point of view: a business that exploits consumers invites action by the government.
Option (3) Widespread Exploitation — Correct. Consumers are exploited through unfair trade practices like adulteration, false advertising, hoarding and black-marketing, so they need protection. This is a reason from the consumers’ point of view; the other three are from the business point of view.
Option (4) Moral justification — Incorrect. This is from the business point of view: it is the moral duty of a business to take care of consumers’ interest.
NCERT (2026-27 Edition): “From Consumers’ point of view The importance of consumer protection from the consumers’ point of view can be understood from the following points:” “(iii) Widespread Exploitation of Consumers: Consumers might be exploited by unscrupulous, exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black-marketing, etc. Consumers need protection against such malpractices of the sellers.” “(iii) Social Responsibility: A business has social responsibilities towards various interest groups. …” “(iv) Moral Justification: It is the moral duty of any business to take care of consumer’s interest and avoid any form of their exploitation. …” “(v) Government Intervention: A business engaging in any form of exploitative trade practices would invite government intervention or action. …” |