At which function of management, management must determine what activities and outputs are critical to success, how and where they can be measured?

Controlling

The correct answer is option 4- Controlling.

At the controlling function of management, management must determine what activities and outputs are critical to success, how and where they can be measured.

Controlling is the management function of monitoring organisational performance towards the attainment of organisational goals. The task of controlling involves establishing standards of performance, measuring current performance, comparing this with established standards and taking corrective action where any deviation is found. Here management must determine what activities and outputs are critical to success, how and where they can be measured, and who should have the authority to take corrective action.

OTHER OPTIONS

• Planning- Planning is the function of determining in advance what is to be done and who is to do it. This implies setting goals in advance and developing a way of achieving them efficiently and effectively.

• Organising- Organising is the management function of assigning duties, grouping tasks, establishing authority, and allocating resources required to carry out a specific plan. Once a specific plan has been established for the accomplishment of an organisational goal, the organising function examines the activities and resources required to implement the plan. It determines what activities and resources are required. It decides who will do a particular task, where it will be done, and when it will be done.

• Staffing- Staffing is finding the right people for the right job. A very important aspect of management is to make sure that the right people with the right qualifications are available at the right places and times to accomplish the goals of the organisation. This is also known as the human resource function and it involves activities such as recruitment, selection, placement, and training of personnel.