“A worried person cannot communicate properly, and an angry receiver cannot understand the real meaning of a message” This statement is related to:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Psychological barriers
Option (1) Organisational barriers — Incorrect. These arise from the organisation itself: its policies, rules, status differences and complex structure. The statement is about a person’s state of mind, not the organisation.
Option (2) Psychological barriers — Correct. Psychological barriers come from the emotions and state of mind of the sender or the receiver. A worried person cannot send a clear message, and an angry person cannot take in the real meaning of what he hears.
Option (3) Semantic barriers — Incorrect. These are problems of language: words with two meanings, poor translation, technical jargon or unclear expressions.
Option (4) Personal barriers — Incorrect. These arise from the attitudes of superiors and subordinates, such as a superior’s fear of losing authority or a subordinate’s lack of incentive to communicate. They are not about a passing emotion such as worry or anger.
NCERT (2026-27 Edition): “Psychological barriers: Emotional or psychological factors acts as barriers to communicators. For example, a worried person cannot communicate properly and an angry receiver cannot understand the real meaning of message. The state of mind of both sender and receiver of communication reflects in the effective communication. …” |