Mr. Sumit Sharma is the Product manager of a Garment manufacturing company. He was asked by the Senior manager Mr. Ram to prepare performance report of the employee as the production was decreasing.
Which step of the controlling process, the senior manager Mr. Ram wanted Mr. Sumit to perform?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Measurement of actual performance
Option (1) Comparison of actual performance with standard — Incorrect. Comparison comes after the report is ready. Mr. Ram only asked for the report.
Option (2) Analyzing deviations — Incorrect. Finding the causes of the fall in production is a later step. A report is not an analysis of causes.
Option (3) Measurement of actual performance — Correct. Performance is measured by methods like personal observation, sample checking and performance reports. Mr. Ram asked for the employees’ performance report, so this step is being done.
Option (4) Taking corrective action — Incorrect. This is the last step. Nothing has been done yet to improve production.
NCERT (2026-27 Edition): “Step 2: Measurement of Actual Performance: … Once performance standards are set, the next step is measurement of actual performance. Performance should be measured in an objective and reliable manner. There are several techniques for measurement of performance. These include personal observation, sample checking, performance reports, etc. As far as possible, performance should be measured in the same units in which standards are set as this would make their comparison easier.” “Step 3: Comparing Actual Performance with Standards: … This step involves comparison of actual performance with the standard. Such comparison will reveal the deviation between actual and desired results. …” |