Mr Shantanu is a Chief Manager of a reputed company that manufactures garments. He called the Production Manager and instructed him to keep a constant and continuous check on all the activities related to his department so that everything goes as per the set plan. He keeps a careful check on the changes taking place in the organisation and in the environment and helps to review and revise the standards in light of such changes. Identify the importance of Controlling highlighted in the above situation.
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Controlling helps in judging accuracy of standards
Option (1) Controlling helps in accomplishing organisational goals — Incorrect. This point is about measuring progress towards the goals and correcting deviations. Mr Shantanu goes further. He reviews the standards themselves.
Option (2) Controlling helps in judging accuracy of standards — Correct. A good control system lets management check whether the standards set are accurate and objective. It keeps a careful watch on changes inside the organisation and in the environment, and helps to review and revise the standards in the light of those changes. Mr Shantanu does this.
Option (3) Controlling improves employees motivation — Incorrect. Controlling raises employee morale, because employees know in advance what is expected of them and how they will be judged. The situation says nothing about how the employees feel.
Option (4) Controlling ensures order and discipline — Incorrect. A close check on activities reduces dishonest behaviour among employees. That is not the point here. The point is revising the standards as conditions change.
NCERT (2026-27 Edition): “Judging accuracy of standards: A good control system enables management to verify whether the standards set are accurate and objective. An efficient control system keeps a careful check on the changes taking place in the organisation and in the environment and helps to review and revise the standards in light of such changes.” |