Read the following passage and answer the questions.

Maurya sent a jacket to a laundary shop in December 2023. The jacket was purchased for ₹5,000. She had previously sent the jacket for dry cleaning with 'Snow White dry cleaners' and the jacket was cleaned very well. But this time she noticed the white discolouration mark on the jacket. On informing the dry cleaner, Maurya received a letter that confirmed that the discoloured mark was appeared after the jacket was dry cleaned. She contacted the dry cleaner many times and requested for compensation for discoloured jacket but to no avail. Upon, consumer court intervention, Snow White dry cleaners agreed to compensate ₹2,500 to Maurya for the discoloured jacket.

In which court complaint should be filed by Maurya?

District Commission

The correct answer is option 1- District Commission.

Complaints are filed in the District Consumer Disputes Redressal Commission. This is the appropriate forum for resolving disputes where the value of the goods or services in question does not exceed ₹50 lakhs as in Maurya's case with the ₹5,000 jacket.

District Commission: District commission has a jurisdiction to entertain complaints where value of goods or services paid as consideration does not exceed fifty lakh rupees. Either on the first hearing or at any later stage, it appears to district commission that there exists elements of settlement which may be acceptable to the parties, it may direct them to give their consent for settlement of dispute through mediation within five days. In case the parties agree for settlement by mediation and give written consent, the district commission refers the matter for mediation and the provisions relating to mediation shall apply. However, in the event of failure of settlement by mediation proceeds with the complaint. If the complaint alleges defect in goods which cannot be determined without proper analysis or test of goods, the commission obtains the sample of goods, seal it and refer to the appropriate authority for analysis. In case of services, the dispute is settled based on the basis of evidence brought to its notice by the complainant and can ask for any required information document or records from the service provider for settlement. If any of the parties are not satisfied by the order of District Commission can appeal against such order to the State Commission on the grounds of facts or law within a period of forty five days from the date of order.