Match List-I (What the manager does) with List-II (Measure to improve…

Match List-I (What the manager does) with List-II (Measure to improve communication effectiveness).

List-I	List-II
(A) After giving an instruction, the manager asks the workers questions on the message conveyed.	(I) Clarify the ideas before communication
(B) A week later, the manager reviews how the instructions given earlier are being carried out.	(II) Ensure proper feedback
(C) Before conveying a message, the manager involves his subordinates in planning it.	(III) Consult others before communicating
(D) Before conveying a message, the manager studies the problem in depth and analyses it.	(IV) Follow up communications

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 1

The correct answer is Option (1) → (A)-(II), (B)-(IV), (C)-(III), (D)-(I)

List-I	List-II	Reason
(A) After giving an instruction, the manager asks the workers questions on the message conveyed.	(II) Ensure proper feedback	The communicator checks whether the message got across by asking questions on it. The answers are the feedback.
(B) A week later, the manager reviews how the instructions given earlier are being carried out.	(IV) Follow up communications	Instructions already given are reviewed regularly. This removes hurdles in carrying them out.
(C) Before conveying a message, the manager involves his subordinates in planning it.	(III) Consult others before communicating	Others are involved in planning the communication. Their participation brings ready acceptance and willing cooperation.
(D) Before conveying a message, the manager studies the problem in depth and analyses it.	(I) Clarify the ideas before communication	The problem is studied in depth and analysed first, so the manager is clear about it before he conveys it.

Feedback and follow up both come after the message is sent. Feedback checks whether the message was understood; follow up checks whether the instructions are being carried out.

NCERT (2026-27 Edition): “Improving Communication Effectiveness … (i) Clarify the ideas before communication: The problem to be communicated to subordinates should be clear in all its perspective to the executive himself. The entire problem should be studied in depth, analysed and stated in such a manner that is clearly conveyed to subordinates.”

“(iii) Consult others before communicating: Before actually communicating the message, it is better to involve others in developing a plan for communication. Participation and involvement of subordinates may help to gain ready acceptance and willing cooperation of subordinates.”

“(vi) Ensure proper feedback: The communicator may ensure the success of communication by asking questions regarding the message conveyed. The receiver of communication may also be encouraged to respond to communication. The communication process may be improved by the feedback received to make it more responsive.”

“(viii) Follow up communications: There should be regular follow up and review on the instructions given to subordinates. Such follow up measures help in removing hurdles if any in implementing the instructions.”