Match the following:

1-C, 2-A, 3-B, 4-D

Setting performance standards: Standards serve as benchmarks towards which an organization strives to work. Standards can be set in both quantitative as well as qualitative terms.

Measurement of actual performance: Performance should be measured in an objective and reliable manner. There are several techniques for measurement of performance. These include personal observation, sample checking, performance reports, etc

Comparing actual performance with standards: Comparison will reveal the deviation between actual and desired results. For example: performance of a worker in terms of units produced in a week can be easily measured against the standard output for the week

Analyzing deviations: Some deviation in performance can be expected in all activities. Deviations in key areas of business need to be attended more urgently as compared to deviations in certain insignificant areas. For this critical point control and management by exception is used by the manager