Read the passage given below and answer the question. Saksham, a newly appointed servicemen at M/s. Ghaziabad Petrol Station, G.T. Road, usually encounters problems while performing his job, 'like swiping the card when customer's pay; generally forgetting to bring down the meter to zero before filling the petrol tanks of various vehicles; considerable amount of petrol spills while filling the petrol tank and so on. Overall, he doesn't respond in the manner as expected. Hence, customers get irritated and often complain about him. Saksham feels sad that despite his best efforts, he is not being able to perform his job properly. Saksham was appointed on the request of one of the close relatives of Petrol Pump Manager. Hence, the Petrol Pump Manager tries to improve Saksham's performance through maintaining good personal relations with him and thus to achieve goals of the organisation. Otherwise Petrol Pump Manager likes to give orders and expects his subordinates to obey them without any contradiction. He believes reward and punishment both can be given depending upon the result. |
The leadership style usually followed by the Petrol Pump Manager is : |
Participative Leadership style Free-rein Leadership style Dogmatic Leadership style Free-Lancer Leadership style |
Dogmatic Leadership style |
Autocratic or Authoritarian leader: An autocratic leader gives orders and expects his subordinates to obey those orders. If a manager is following this style, then communication is only one-way with the subordinate only acting according to the command given by the manager. This leader is dogmatic, i.e., does not change or wish to be contradicted. His following is based on the assumption that reward or punishment both can be given depending upon the result. |