Read the following passage and answer the question.

Over the last couple of years, the operation of Zosh limited increased many fold due to sudden boom in the market. It's sales manager. Mr. Rajesh was over burdened and it looks almost impractical for him to handle all the sales related activities and decisions.

He discussed the problem with the top management and selective dispersal of authority to some other people was decided, as many people, who were employed with the company were competent, capable and resourceful. They could assume responsibility for the effective implementation of the decisions. Now Mr. Rajesh would be having more time which he could devote to important policy decisions rather than occupying his time with both policy as well as operational decisions.

Identify the term that indicates retaining of decision making authority by higher management levels.

Centralisation

The correct answer is option (3)- Centralisation.

The term that indicates retaining decision-making authority by higher management levels is Centralization.

Centralization refers to the concentration of decision-making authority at higher levels of management within an organization. In a centralized structure, key decisions are made by top management, and lower levels of management have limited autonomy in decision-making.