Read the passage and answer the question.

Sarah is the manager of a customer service team at a growing e-commerce company. The company has recently faced an influx of customer queries due to an increase in online orders. As the manager, Sarah's role is crucial in ensuring her team is aligned with the company's goals and capable of meeting the growing demand.

To begin, Sarah holds a team meeting where she clearly communicates the new expectations for handling customer inquiries, including targets for response times and quality standards. She provides clear guidelines on how to manage the increased workload and sets specific deadlines for individual tasks. Sarah integrates employees' efforts and ensures that the team understands the importance of customer satisfaction and how it contributes to the company's reputation and success.

Additionally, Sarah motivates her team by recognizing their achievements, offering constructive feedback, and providing training sessions to improve their skills. She fosters open communication, encouraging her team to express any challenges they encounter. Her leadership style includes delegation of responsibilities, which helps employees feel trusted and empowered.

Under Sarah's direction, the team becomes more efficient, delivering timely and high-quality customer service, which ultimately boosts customer satisfaction and supports the company's growth.

Which of the following is a key responsibility of Sarah when directing a team?

Preparing a setting for initiating action

The correct answer is option 3- Preparing a setting for initiating action.

Preparing a setting for initiating action is a key responsibility of Sarah when directing a team.

In the context of directing, one of the key managerial responsibilities is to create an environment where employees are motivated, guided, and empowered to take action toward organizational goals. In the case of Sarah, she Communicated expectations clearly, provided guidance and deadlines, motivated and trained her team, fostered open communication and delegated responsibilities. All of these actions are part of directing, and specifically relate to "preparing a setting for initiating action" — meaning she set the stage for her team to perform effectively.