Identify the incorrect step in the process of controlling listed below:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Ensure performance of work
Option (1) Measurement of actual performance — A step in the controlling process (Incorrect). This is the second step: the work actually done is measured, as far as possible in the same units as the standard.
Option (2) Ensure performance of work — Not a step in the controlling process (Correct). Controlling checks the work after it has been done; it does not itself get the work done. Getting people to perform is the job of directing. The step that stands in this place is comparing actual performance with the standards.
Option (3) Setting performance standards — A step in the controlling process (Incorrect). This is the first step: the targets against which performance will be judged, such as cost, output or time.
Option (4) Analyzing deviations — A step in the controlling process (Incorrect). This is the fourth step: finding out how large a deviation is, whether it matters, and what caused it.
NCERT (2026-27 Edition): “Controlling Process Controlling is a systematic process involving the following steps. |