Read the following passage and answer the question.

Mona is a production manager in a company. She wants to improve performance of shop floor level in the factory. For this, she takes many steps. She separates planning and execution functions and appoints planning in-charge and production in-charge under her subordination.

She eliminated superfluous varieties, sizes and dimensions of product lines. She keeps a continuous watch on body movements of workers of the factory and places them in three categories of productive, incidental and unproductive movements. She instructs workers to discontinue unproductive movements.

On the basis of a study, she decided the amount and frequency of rest intervals for workers.

All these steps gave positive result and factory production increased significantly in both quality and quantity teams.

At which level of management Mona is working?

Middle Level

The correct answer is option (4) : Middle Level.

Mona is working at middle level as she is the production manager of the company.

Middle Management is the link between top and lower level managers. They are subordinate to top managers and superior to the first line managers. They are usually known as division heads, for example production manager. Middle management is responsible for implementing and controlling plans and strategies developed by top management. At the same time they are responsible for all the activities of first line managers. Their main task is to carry out the plans formulated by the top managers. For this they need to:

•  (i) interpret the policies framed by top management,
• (ii) ensure that their department has the necessary personnel,
• (iii) assign necessary duties and responsibilities to them,
• (iv) motivate them to achieve desired objectives, and
• (v) cooperate with other departments for smooth functioning of the organisation.