Arrange the following steps involved in the process of controlling in…

The correct answer is Option (1) → (A), (B), (C), (D)

(A) Measure the performance by personal observation: This is the first step. After setting performance standards, managers measure actual performance through observation, reports, or records. This helps them collect information on how work is being done.

(B) Compare the performance with performance standards. Once the performance is measured, it is compared with the pre-decided standards. This comparison shows whether the work is on track or if there are deviations.

(C) Use critical point control for checking the deviation in KRAs. After comparing, managers analyse the deviations. Critical Point Control focuses on Key Result Areas (KRAs) — important areas where even a small deviation can have a big impact on overall performance.

(D) Train the employees if the production target is not met. Finally, if deviations are found, corrective action is taken. Training the employees is one such corrective step to improve future performance and meet the target.