The need for consumer protection arises from the need to protect consumers from loss or injury and to ensure certain things. Which of the following is NOT one of them?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Swift redressal of grievances
Option (1) Physical safety of a consumer — One of the things to be ensured. Consumers must be kept safe from injury from goods and services.
Option (2) Access to information — One of the things to be ensured. Consumers must be able to get information about what they buy.
Option (3) Swift redressal of grievances — Not one of the things to be ensured. Swift redressal means quick relief for a consumer’s complaint. It is a measure that consumer protection adopts, along with protecting consumers from malpractices.
Option (4) Social justice and trusteeship — One of the things to be ensured. Consumer protection seeks social justice and trusteeship, that is, fair dealing with consumers.
NCERT (2026-27 Edition): “Importance of Consumer Protection The concept of consumer protection is to safeguard the interests of the consumers. It adopts measures to protect consumers from unethical malpractices by businesses and provide a swift redressal of their grievances with regard to:
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