The correct answer is option 1- (A)-(II), (B)-(IV), (C)-(I), (D)-(III).
List-I
(Consumer rights) |
List-II
(Meaning) |
| (A) Right to be heard |
(II) The consumer has the right to file complaint with the
organisation in case of dissatisfaction with a good or service. |
| (B) Right to seek redressal |
(IV) The consumer has a right to get relief if the product
falls short of their expectations. |
| (C) Right to consumer education |
(I) Right to acquire knowledge and to be a well
informed consumer throughout life. |
| (D) Right to safety |
(III) The consumer has the right to be protected against goods
and services which are hazardous to life and health. |
(A) Right to be heard- (II) The consumer has the right to file complaint with the organisation in case of dissatisfaction with a good or service.
The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.
(B) Right to seek redressal- (IV) The consumer has a right to get relief if the product falls short of their expectations.
The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc
(C) Right to consumer education- (I) Right to acquire knowledge and to be a well informed consumer throughout life.
The consumer has a right to acquire knowledge and to be a well informed consumer throughout life. He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. Many consumer organisations and some enlightened businesses are taking an active part in educating consumers in this respect.
(D) Right to safety- (III) The consumer has the right to be protected against goods and services which are hazardous to life and health.
The consumer has a right to be protected against goods and services which are hazardous to life, health and property. For example, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury. | 
