Which of the following is NOT a role of consumer organisations as a way of consumer protection?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Laying down guidelines for members in their dealings with customers
Option (1) Educating consumers about their rights — A role of consumer organisations. They play an important role in educating consumers about their rights.
Option (2) Filing complaints in consumer courts on behalf of consumers — A role of consumer organisations. They file complaints in consumer courts on behalf of consumers.
Option (3) Laying down guidelines for members in their dealings with customers — Not a role of consumer organisations. Guidelines for members in their dealings with customers come from the code of conduct of business associations such as FICCI and CII.
Option (4) Forcing business firms to avoid malpractices and exploitation of consumers — A role of consumer organisations. They can force business firms to avoid malpractices and exploitation.
NCERT (2026-27 Edition): “2. Business Associations: The associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCI) and Confederation of Indian Industries (CII) have laid down their code of conduct which lay down for their members the guidelines in their dealings with the customers.” “Consumer Organisations: Consumer organisations play an important role in educating consumers about their rights and providing protection to them. These organisations can force business firms to avoid malpractices and exploitation of consumers.” “Role of Consumer Organisations and NGOs … (vi) Filing complaints in appropriate consumer courts on behalf of the consumers.” |