Mr Harish Menon of Kakkanad, Kochi, tried to withdraw Rs 5,000 from his bank’s ATM on 3 June. The machine gave him no cash, but the amount was deducted from his savings account. He writes to the Branch Manager of his bank. Choose the most suitable subject line for his letter:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Complaint about money deducted from my account in a failed ATM withdrawal
A subject line names the exact purpose of the letter in a few words. Mr Menon is complaining. Money left his account, but the ATM gave him no cash. This subject line names both the kind of letter and the exact problem.
Why the Other Options are Incorrect?
Option 1: Request for a new ATM card — Incorrect. It asks for a new card. Mr Menon is complaining about money he did not get.
Option 3: The bank has cheated me of my money — Incorrect. It is rude and blames the bank. A subject line should state the problem calmly.
Option 4: About my account — Incorrect. It is too vague. It does not say what went wrong with the account.