Which of the following statements about improving communication effec…

Which of the following statements about improving communication effectiveness are correct?

(A) A manager should adjust his communication according to the education and understanding levels of subordinates.

(B) Participation of subordinates in developing a plan for communication may help to gain their ready acceptance.

(C) The communicator may ensure the success of communication by issuing further instructions regarding the message conveyed.

(D) Communication should aim at the future goals of the enterprise as well as meet existing commitments.

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 2

The correct answer is Option (2) → (A), (B) and (D) only

(A) A manager should adjust his communication according to the education and understanding levels of subordinates. — Correct. A message works only if the receiver understands it. So the manager should suit his communication to the education and understanding levels of his subordinates.

(B) Participation of subordinates in developing a plan for communication may help to gain their ready acceptance. — Correct. When subordinates take part in planning the communication, they accept it readily and cooperate willingly.

(C) The communicator may ensure the success of communication by issuing further instructions regarding the message conveyed. — Incorrect. Under proper feedback, the communicator checks his success by asking questions about the message. Further instructions bring no feedback from the receiver.

(D) Communication should aim at the future goals of the enterprise as well as meet existing commitments. — Correct. Communication must meet the existing commitments, and it should also aim at the future goals of the enterprise.

NCERT (2026-27 Edition): “Improving Communication Effectiveness The barriers to effective communication exists in all organisations to a greater or lesser degree. Organisations keen on developing effective communication should adopt suitable measures to overcome the barriers and improve communication effectiveness. Some such measures are indicated below:”

“(ii) Communicate according to the needs of receiver: The level of understanding of receiver should be crystal clear to the communicator. Manager should adjust his communication according to the education and understanding levels of subordinates.
(iii) Consult others before communicating: Before actually communicating the message, it is better to involve others in developing a plan for communication. Participation and involvement of subordinates may help to gain ready acceptance and willing cooperation of subordinates.”

“(vi) Ensure proper feedback: The communicator may ensure the success of communication by asking questions regarding the message conveyed. The receiver of communication may also be encouraged to respond to communication. The communication process may be improved by the feedback received to make it more responsive.
(vii) Communicate for present as well as future: Generally, communication is needed to meet the existing commitments to maintain consistency, the communication should aim at future goals of the enterprise also.”