Practicing Success
Practicing Success
CUET Preparation Today
| Which of the following is a relief available to a customer in case he receives a defective product? |
To replace the defective product to remove the defect in product To refund the price paid for the product. All of the above |
| All of the above |
| Relief Available: If the consumer court is satisfied about the genuineness of the complaint, it can issue one or more of the following directions to the opposite party. i. To remove the defect in goods or deficiency in service. ii. To replace the defective product with a new one, free from any defect. iii. To refund the price paid for the product, or the charges paid for the service. iv. To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party. v. To pay punitive damages in appropriate circumstances. vi. To discontinue the unfair/ restrictive trade practice and not to repeat it in the future. vii. Not to offer hazardous goods for sale. viii. To withdraw the hazardous goods from sale. ix. To cease manufacture of hazardous goods and to desist from offering hazardous services. x. To pay any amount (not less than 5% of the value of the defective goods or deficient services provided), to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner. |
