Target Exam

CUET

Subject

Business Studies

Chapter

Consumer Protection

Question:

Read the following and answer question.

Athary gifted a gold bangle worth ₹70,000 to his sister at her marriage. After sometime the bangle lost its shine and the mix of copper within can be seen. His sister asked him if he had checked the quality mark while purchasing it, which he had not. But he definitely took the bill of his purchase. When he complained about it to the jeweller, he did not take any corrective measure, rather said that it was not bought from his shop. Athary decided to file a complaint in the consumer court.

The right of Atharv that was violated is ___________.

Options:

Right to be heard

Right to seek redressal

Right to safety

Right to be assured

Correct Answer:

Right to be heard

Explanation:

The correct answer is option (1)- Right to be heard.

The right of Atharv that was violated is Right to heard. This is because the jeweller failed to address Atharv's complaint and did not take any corrective measures when the bangle turned out to be of poor quality.

Right to be heard- The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.