Read the following and answer question.

Athary gifted a gold bangle worth ₹70,000 to his sister at her marriage. After sometime the bangle lost its shine and the mix of copper within can be seen. His sister asked him if he had checked the quality mark while purchasing it, which he had not. But he definitely took the bill of his purchase. When he complained about it to the jeweller, he did not take any corrective measure, rather said that it was not bought from his shop. Athary decided to file a complaint in the consumer court.

The right of Atharv that was violated is ___________.

Right to be heard

The correct answer is option (1)- Right to be heard.

The right of Atharv that was violated is Right to heard. This is because the jeweller failed to address Atharv's complaint and did not take any corrective measures when the bangle turned out to be of poor quality.

NCERT" Right to be heard- The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances."

Other Options:

Option (2) Right to seek redressal: This right refers to getting relief such as replacement, repair, or compensation through proper legal mechanisms . The stage of redressal begins when the consumer approaches the consumer forum for remedy. In this case, when Athary decided to file a complaint in the consumer court, he is actually using (exercising) this right. The violation occurred earlier, when the jeweller refused to acknowledge and address his complaint

Option (3) Right to safety: This right protects consumers from goods that are hazardous to life or health . The bangle is of poor quality but not dangerous, so this right is not involved.

Option (4) Right to be assured: This refers to having access to a variety of goods at competitive prices and making a choice . It is not related to defective product complaints in this context.