Read the following passage and answer the questions.
Abhishek paid ₹70 lakh for a gold necklace set for his wife. The seller did not give him a receipt for the payment, but Abhishek insisted on getting a cash memo. After a long argument, the seller finally gave him the cash memo. Ten days later, Abhishek’s wife found a defect in the necklace set and complained to the seller. The seller paid no attention to her complaint. She decided to file a complaint with the appropriate consumer redressal agency.
If Abhishek’s wife is not satisfied with the order of the commission where she first files her complaint, within how many days can she appeal to the next higher commission?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → 30 days
The necklace set cost ₹70 lakh. This is above ₹50 lakh and within ₹2 crore, so she first files her complaint in the State Commission. An appeal against a State Commission order goes to the National Commission within thirty days of the order. Forty-five days is the time for an appeal from the District to the State Commission.
NCERT (2026-27 Edition): “1. District Commission: … If any of the parties are not satisfied by the order of District Commission can appeal against such order to the State Commission on the grounds of facts or law within a period of forty five days from the date of order.” “2. State Commission: It is established by the respective state government and ordinarily function at the state capital. State Commission has a jurisdiction to entertain complaints where value of goods and services paid as consideration that exceeds rupees fifty lakh but does not exceed two crore. If any of the parties are not satisfied by the order of State Commission can appeal against such order to the National Commission within a period of thirty days of such order.” |