Arrange the steps in the process of controlling in reverse sequence (last to first).
(A) Comparing actual performance with standards
(B) Analysing deviation
(C) Setting Performance standards
(D) Taking corrective action
(E) Measurement of Actual performance
Choose the correct answer from the options given below.
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → (D), (B), (A), (E), (C)
The five steps of controlling are: setting performance standards, measurement of actual performance, comparison of actual performance with standards, analysing deviations and taking corrective action. The question asks for the reverse order, from the last step to the first.
Step 5 (last) — (D) Taking corrective action: It is the final step. The manager removes the causes of the gap, for example by training workers.
Step 4 — (B) Analysing deviation: the manager finds the causes of the gap between actual and planned results.
Step 3 — (A) Comparing actual performance with standards: the actual result is put next to the standard. This shows the deviation.
Step 2 — (E) Measurement of actual performance: the work actually done is measured, for example by personal observation or reports.
Step 1 (first) — (C) Setting performance standards: the targets against which work will be measured are fixed first.
NCERT (2026-27 Edition): “Controlling Process Controlling is a systematic process involving the following steps. 1. Setting performance standards 2. Measurement of actual performance 3. Comparison of actual performance with standards 4. Analysing deviations 5. Taking corrective action” “Step 5: Taking Corrective Action: The final step in the controlling process is taking corrective action. No corrective action is required when the deviations are within acceptable limits. …” |