Match List-I (Situation) with List-II (Barrier to communication).List…

Match List-I (Situation) with List-II (Barrier to communication).

List-I	List-II
(A) In a highly centralised firm, people are not encouraged to communicate freely.	(I) Lack of confidence of superior on his subordinates
(B) An engineer explains a new machine to the office staff in words of his own field.	(II) Organisational policy
(C) An oral message passes through several levels and reaches the workers with inaccurate details.	(III) Technical jargon
(D) A manager does not ask his team members for advice, as he doubts their ability.	(IV) Loss by transmission and poor retention

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 3

The correct answer is Option (3) → (A)-(II), (B)-(III), (C)-(IV), (D)-(I)

List-I	List-II	Reason
(A) In a highly centralised firm, people are not encouraged to communicate freely.	(II) Organisational policy	When the organisational policy does not support free flow of communication, communication suffers. A highly centralised firm is such a case.
(B) An engineer explains a new machine to the office staff in words of his own field.	(III) Technical jargon	A specialist using words of his field with non-specialists is technical jargon; the staff may not understand them.
(C) An oral message passes through several levels and reaches the workers with inaccurate details.	(IV) Loss by transmission and poor retention	Passing a message through many levels causes loss by transmission, more so in oral communication.
(D) A manager does not ask his team members for advice, as he doubts their ability.	(I) Lack of confidence of superior on his subordinates	A superior who has no confidence in the competency of subordinates does not seek their advice.

NCERT (2026-27 Edition): “(i) Organisational policy: If the organisational policy, explicit or implicit, is not supportive to free flow of communication, it may hamper effectiveness of communications. For example, in an organisation with highly centralised pattern, people may not be encouraged to have free communication.”

“(v) Technical jargon: It is usually found that specialists use technical jargon while explaining to persons who are not specialists in the concerned field. Therefore, they may not understand the actual meaning of many such words.”

“(iii) Loss by transmission and poor retention: When communication passes through various levels, successive transmissions of the message results in loss of, or transmission of inaccurate information. …”

“(ii) Lack of confidence of superior on his subordinates: If superiors do not have confidence on the competency of their subordinates, they may not seek their advice or opinions.”