Read the following case study and answer the question.

Param and Rajat run a burger store in Gangtop. While visiting their store Swati observed the following points.

The worker did not need to move much while serving a customer as the trays were placed on his right hand upper shelf. Tissues were on right side of lower shelf and spoons on left side upper shelf. The straws and cups were placed in a rack next to the vending machine. The burgers were just behind him. During her 3 days stay she visited the store daily and saw the staff doing different jobs. A worker who was handling the cash was cleaning the floor on the next day and was cleaning the tables on the third day. Everyone was dressed up in similar uniform, black shoes, cap, socks, black trousers, orange T-shirts etc. They carried their name badge also. She also overheard the staff discussing about the new worker, who was not upto the mark and how they supported him by explaining the way thing had to done so that his performance could improve.

While looking around the store she saw a soft board on which a person's picture was put up as 'employee of the month'. She began to smile as the name on the soft board was similar to hers.

Workers in the burger store were helping out the new employee. This give rise to a spirit of mutual trust and belongingness among the teams.

Identify the principle followed in the burger store.

Esprit-De-Corps

The correct answer is option (3)- Esprit-De-Corps.

The principle followed in the burger store where workers were helping out the new employee, creating a spirit of mutual trust and belongingness, is Esprit de corps.

Esprit de corps refers to the spirit of unity, teamwork, and camaraderie among the members of a group or organization. In this case, the workers supporting the new employee and helping him improve his performance demonstrate the presence of esprit de corps in the burger store. This sense of teamwork and mutual support contributes to a positive work environment.

Espirit de corps- Management should promote a team spirit of unity and harmony among employees. Management should promote teamwork especially in large organisations because otherwise objectives would be difficult to realise. It will also result in a loss of coordination. A manager should replace ‘I’ with ‘We’ in all his conversations with workers to foster team spirit. This will give rise to a spirit of mutual trust and belongingness among team members. It will also minimise the need for using penalties.

OTHER OPTIONS

• Equity- Good sense and experience are needed to ensure fairness to all employees, who should be treated as fairly as possible,” according to Fayol. This principle emphasises kindliness and justice in the behaviour of managers towards workers. This will ensure loyalty and devotion. Fayol does not rule out use of force sometimes. Rather he says that lazy personnel should be dealt with sternly to send the message that everyone is equal in the eyes of the management. There should be no discrimination against anyone on account of sex, religion, language, caste, belief or nationality etc.

• Initiative: Workers should be encouraged to develop and carry out their plans for improvements according to Fayol. Initiative means taking the first step with self-motivation. It is thinking out and executing the plan. It is one of the traits of an intelligent person. Initiative should be encouraged. But it does not mean going against the established practices of the company for the sake of being different. A good company should have an employee suggestion system whereby initiative/suggestions which result in substantial cost/time reduction should be rewarded.

• Remuneration of employees. The overall pay and compensation should be fair to both employees and the organisation. The employees should be paid fair wages, which should give them at least a reasonable standard of living. At the same time it should be within the paying capacity of the company. In other words, remuneration should be just and equitable. This will ensure congenial atmosphere and good relations between workers and management. Consequently, the working of the company would be smooth.