Karan is a team leader at a software firm in Pune. In a review meeting, his manager points out in front of everyone that Karan's project is two weeks late. Karan feels angry, as the delay was caused by another team. He takes a deep breath, waits a moment, and replies politely, offering a new plan, so that the meeting stays calm and friendly. Later that day, he sees a junior colleague speaking in a low voice and looking down at her desk, and he quietly asks her if something is wrong.
Karan's polite reply in the review meeting best shows which characteristic of an emotionally intelligent person?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → Controlling and regulating one's emotions and their expressions
Option (1) Controlling and regulating one's emotions and their expressions — Correct. Karan feels angry but does not let the anger show and answers politely so that the meeting stays peaceful. Keeping one's emotions and their expression in check while dealing with others, to keep harmony and peace, is this characteristic.
Option (2) Relating one's emotions to one's thoughts while taking decisions — Incorrect. This means using one's feelings as information while solving a problem or making a choice. In the meeting Karan is not weighing his anger to decide something; he is holding back how it shows.
Option (3) Understanding the powerful influence of the intensity of one's emotions — Incorrect. This is knowing how strongly an emotion can affect a person. It is awareness only, while the calm reply is an action that manages the anger itself.
Option (4) Perceiving and being sensitive to emotions in others — Incorrect. This means reading other people's feelings from their body language, voice and tone, and facial expressions. Karan does this later with the junior colleague, not in his reply to the manager.
NCERT (2026-27): “EMOTIONAL INTELLIGENCE … “Perceive and be sensitive to your feelings and emotions. Perceive and be sensitive to various types of emotions in others by noting their body language, voice and tone, and facial expressions. Relate your emotions to your thoughts so that you take them into account while solving problems and taking decisions. Understand the powerful influence of the nature and intensity of your emotions. Control and regulate your emotions and their expressions while dealing with self and others to achieve harmony and peace.” |