Read the following passage and answer the questions.

Maurya sent a jacket to a laundary shop in December 2023. The jacket was purchased for ₹5,000. She had previously sent the jacket for dry cleaning with 'Snow White dry cleaners' and the jacket was cleaned very well. But this time she noticed the white discolouration mark on the jacket. On informing the dry cleaner, Maurya received a letter that confirmed that the discoloured mark was appeared after the jacket was dry cleaned. She contacted the dry cleaner many times and requested for compensation for discoloured jacket but to no avail. Upon, consumer court intervention, Snow White dry cleaners agreed to compensate ₹2,500 to Maurya for the discoloured jacket.

Which should be the consumer responsibility that had been fulfilled by Maurya in the above case?

Consumer must file complaint

The correct answer is option 2- Consumer must file complaint.

In the above case, Maurya noticed the issue with her jacket after it was dry cleaned and made multiple attempts to contact the dry cleaner to request compensation. When her complaints were not addressed, she sought the intervention of the consumer court. By doing so, she fulfilled her responsibility as a consumer to file a complaint in order to seek a resolution for the issue she faced.