Read the following passage and answer the question.

In a colony, several people purchased mosquito killing rackets from a company. The majority of rackets turned useless within a period of three months. Rishant, who was one of the residents of the colony, decided to take the matter to the consumer court but the residents were not united and he felt himself alone on the issue. The price of the racket was ₹500. Meanwhile one of the friends of Rishant who was a journalist, reported about the incident in a daily newspaper. When the company learnt about the situation, it decided to take a milestone step. The company decided to take back and repair all the faulty rackets from the residents of the society. The whole story took a twist when a technician from the company told the management that in the instruction book provided with the racket, it was written to clean the racket with special care after every one month. When enquired, it was found that the residents with faulty rackets including Rishant didn't clean their rackets after one month.

Which important aspect from consumer point of view is highlighted in the above case?

Unorganised consumers

The correct answer is option 2- Unorganised consumers.

The important aspect from consumer point of view highlighted in the above case is 'unorganised consumers'.
Rishant who is one of the residents of the colony decided to take the matter to the consumer court but the residents were not united and he felt himself alone on the issue- This line highlight the unorganised consumers.

Consumers need to be organised in the form of consumer organisations which would take care of their interests. Though, in India, we do have consumer organisations which are working in this direction, adequate protection is required to be given to consumers till these organisations become powerful enough to protect and promote the interests of consumers.