Identify the role of consumer organizations and NGOs.

Educating the general public about consumer rights.

The correct answer is Option (1) → Educating the general public about consumer rights.

Consumer organizations and NGOs play an important role in spreading awareness among consumers about their rights and responsibilities. They educate people on how to protect themselves from unfair trade practices, ensure safe consumption, and use available legal remedies. While they may assist in grievance redressal, their primary role is to educate and empower consumers collectively rather than address individual cases.