Match List-I (Situation) with List-II (Consumer right).List-IList-II(…

Match List-I (Situation) with List-II (Consumer right).

List-I	List-II
(A) Rina files a complaint about her faulty iron, and the company’s grievance cell takes it up.	(I) Right to be informed
(B) A consumer commission orders the seller to refund the price of Rina’s faulty iron.	(II) Right to be assured
(C) The label of a juice pack gives its ingredients, date of manufacture and price.	(III) Right to be heard
(D) A shop offers mixers of many brands, sizes and prices for the buyer to choose from.	(IV) Right to seek redressal

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 3

The correct answer is Option (3) → (A)-(III), (B)-(IV), (C)-(I), (D)-(II)

List-I	List-II	Reason
(A) Rina files a complaint about her faulty iron, and the company’s grievance cell takes it up.	(III) Right to be heard	The consumer has a right to file a complaint and be heard. Firms set up grievance cells because of this right.
(B) A consumer commission orders the seller to refund the price of Rina’s faulty iron.	(IV) Right to seek redressal	Redressal means getting relief when a product falls short. A refund of the price is one such relief.
(C) The label of a juice pack gives its ingredients, date of manufacture and price.	(I) Right to be informed	The consumer has a right to complete information about a product, such as its ingredients, date of manufacture and price.
(D) A shop offers mixers of many brands, sizes and prices for the buyer to choose from.	(II) Right to be assured	The consumer has the freedom to access a variety of products at competitive prices and to choose from them.

The right to be heard is about putting a complaint forward, while the right to seek redressal is about the relief that follows.

NCERT (2026-27 Edition): “2. Right to be informed: The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. It is because of this reason that the legal framework in India requires the manufactures to provide such information on the package and label of the product.
3. Right to be assured: The consumer has the freedom to access variety of products at competitive prices. This implies that the marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc. and allow the consumer to make a choice from amongst these.”

“4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.
5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.”