As per Consumer Protection Act 2019, Under which right, consumer get relief against unfair trade practices? |
Right to be heard Right to Seek redressal Right to be assured Right to safety/Right to be protected |
Right to Seek redressal |
The correct answer is option 2- Right to Seek redressal. Under the right to Seek redressal consumer get relief against unfair trade practices. Right to seek redressal- The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.
OTHER OPTIONS * Right to be assured: The consumer has the freedom to access variety of products at competitive prices. This implies that the marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc. and allow the consumer to make a choice from amongst these. * Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life, health and property. For example, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury. * Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. |