As per Consumer Protection Act 2019, Under which right, consumer get relief against unfair trade practices?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Right to Seek redressal
Option (1) Right to be heard — Incorrect. This is the right to file a complaint and be heard if the consumer is not satisfied. It is not the right that gives the relief.
Option (2) Right to Seek redressal — Correct. The consumer has a right to seek redressal, to get relief against unfair trade practice or restrictive trade practices or unscrupulous exploitation. The Consumer Protection Act 2019 provides the redressal, such as replacement of the product, removal of the defect or compensation.
Option (3) Right to be assured — Incorrect. This is the right to be assured of a choice among goods and services at a competitive price. It does not give relief against unfair practices.
Option (4) Right to safety/Right to be protected — Incorrect. This is the right to be protected against goods that are dangerous to life and property. It is not about relief against unfair trade practices.
NCERT (2026-27 Edition): “5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.” “4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. …” |