Mr Arvind Menon ordered a pair of sports shoes from StepRight Footwear Ltd, Chennai. The shoes were delivered in the wrong size. He writes to the Customer Care Manager of the company to ask for an exchange. He does not know the manager’s name, or whether the manager is a man or a woman. Choose the correct salutation for his letter:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Dear Sir/Madam
A letter to the Customer Care Manager of a company is a formal letter. Mr Menon does not know the manager’s name or whether the manager is a man or a woman. So the salutation (greeting) “Dear Sir/Madam” suits it best.
Why the Other Options are Incorrect?
Option 1: Dear Mr Manager — Incorrect. “Mr” goes before a person’s surname, not before a post such as “Manager”.
Option 3: My dear Sir/Madam — Incorrect. “My dear” is a warm, personal opening. It is used for family and friends.
Option 4: Hello Customer Care Team — Incorrect. “Hello” is a casual greeting. It does not suit a formal letter.