Under the right to consumer education, who among the following are taking an active part in educating consumers about their rights and the reliefs available to them?
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Consumer organisations and enlightened businesses
Option (1) The Central Consumer Protection Authority and the National Commission — Incorrect. The CCPA regulates violation of consumer rights, unfair trade practices and misleading advertisements. The National Commission hears consumer complaints at the national level. Their role is regulation and redressal.
Option (2) Business associations such as FICCI and CII — Incorrect. These business associations have laid down a code of conduct for their members in dealing with customers. This code guides their members’ dealings.
Option (3) The District, State and National Commissions — Incorrect. The three Commissions form the three-tier machinery for the redressal of consumer grievances. They decide complaints.
Option (4) Consumer organisations and enlightened businesses — Correct. Many consumer organisations and some enlightened businesses take an active part in educating consumers. They help consumers know their rights and the reliefs available to them.
NCERT (2026-27 Edition): “6. Right to Consumer Education: The consumer has a right to acquire knowledge and to be a well informed consumer throughout life. He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. Many consumer organisations and some enlightened businesses are taking an active part in educating consumers in this respect.” “2. Business Associations: The associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCI) and Confederation of Indian Industries (CII) have laid down their code of conduct which lay down for their members the guidelines in their dealings with the customers.” “Government: … The Act provides for a central authority to regulate matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements which are prejudicial to the interests of consumers. This is known as Central Consumer Protection Authority (CCPA). A three-tier machinery at the district, state and national levels for redressal of consumer grievances.” |