The need for consumer protection arises from the need to protect consumers and to ensure, among other things, physical safety of a consumer and access to information. Which of the following is also listed among these things?
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Consumer satisfaction
Option (1) Consumer awareness — Incorrect. Consumer awareness is the aim of educating consumers under the point consumer ignorance. It is not among the things the need for consumer protection seeks to ensure.
Option (2) Consumer education — Incorrect. Consumer education is one of the six rights of consumers: the right to acquire knowledge and be well informed throughout life. It is a right of the consumer, not one of the things the need for consumer protection seeks to ensure.
Option (3) Consumer unity — Incorrect. Consumers being united in associations belongs to the scope of consumer protection. It is a step consumers must take themselves, not one of the things the need for consumer protection seeks to ensure.
Option (4) Consumer satisfaction — Correct. The need for consumer protection seeks to ensure consumer satisfaction. A buyer who gets safe goods, true information and a fair deal is a satisfied buyer.
NCERT (2026-27 Edition):
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