A juice factory has a daily target for the number of bottles to be filled. Its control system shows a shortfall in one shift. The manager finds the cause, corrects it, and output moves back to the target. Later, a new filling machine makes the old target too low, so the target is raised.
(A) Finding the shortfall and correcting it shows controlling helping in accomplishing organisational goals.
(B) Raising the target after the new machine shows controlling helping in judging accuracy of standards.
(C) Raising the target after the new machine shows controlling helping in improving employee motivation.
(D) Finding the shortfall and correcting it shows controlling helping in facilitating coordination in action.
Which of the statements given above are correct?
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (A) and (B) only
(A) Finding the shortfall and correcting it shows controlling helping in accomplishing organisational goals. — Correct. The control system showed the shortfall, and the manager corrected it. This keeps the organisation on the right track, so its goals are achieved.
(B) Raising the target after the new machine shows controlling helping in judging accuracy of standards. — Correct. The new machine was a change inside the firm. A good control system watches such changes and helps to review and revise the standards.
(C) Raising the target after the new machine shows controlling helping in improving employee motivation. — Incorrect. Control improves motivation when employees know in advance what is expected and how they will be appraised. Raising the target is a revision of the standard.
(D) Finding the shortfall and correcting it shows controlling helping in facilitating coordination in action. — Incorrect. Coordination comes from departments working to standards that fit with one another. Fixing one shift’s shortfall is about reaching the goal.
NCERT (2026-27 Edition): “(i) Accomplishing organisational goals: The controlling function measures progress towards the organisational goals and brings to light the deviations, if any, and indicates corrective action. It, thus, guides the organisation and keeps it on the right track so that organisational goals might be achieved.” “(ii) Judging accuracy of standards: A good control system enables management to verify whether the standards set are accurate and objective. An efficient control system keeps a careful check on the changes taking place in the organisation and in the environment and helps to review and revise the standards in light of such changes.” “(iv) Improving employee motivation: A good control system ensures that employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised. It, thus, motivates them and helps them to give better performance.” “(vi) Facilitating coordination in action: Controlling provides direction to all activities and efforts for achieving organisational goals. Each department and employee is governed by predetermined standards which are well coordinated with one another. This ensures that overall organisational objectives are accomplished.” |